Optimised Jira Service Management by developing automation workflows, JQL-filtered dashboards, and custom email templates to streamline incident tracking and reporting.
Automated e-commerce fulfilment workflows using Python, HTML, and JavaScript to generate CSV, XLSX, and Word documents, reducing manual data entry for shipping and customer communications.
Supported operations and maintenance of secure payment and IoT systems deployed in public-facing environments, gaining exposure to reliability, safety, and security considerations.
Collaborated with operations, engineering, and support teams to translate operational requirements into practical, testable solutions.